Refund policy

Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at ochoa@trueharbr.store. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, personal care goods, hazardous materials, flammable liquids or gases. We cannot accept returns on sale items or gift cards.

Exchanges

Return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling Off Period

If merchandise is shipped into the EU, you have the right to cancel or return your order within 14 days for any reason.

Refunds

We will notify you once we've received and inspected your return. If approved, you'll be refunded on your original payment method within 10 business days. Contact us at ochoa@trueharbr.store if more than 15 business days have passed since approval.